Welcome to the Australian Customer Service Awards
It has never been more important to listen to the voices of your customers than in todays increasingly complex and hyper competitive world. In this environment attracting and retaining customers is more challenging than ever so you need to keep your ears open all the time. We help you to be a really good listener and provide you with the insights you need to turn what you hear into smart business decisions.
To be truly focused on your customers you need to know about all the key things that affect their experience with your business. That's exactly what we deliver. By creating an always on customer feedback process using our online survey platform, we collect and analyse feedback from your customers 365/24 and grade their responses using worlds best practice customer service standards as a benchmark.
Is the quality of your customer service winning or losing you business?
Unless you’re measuring and managing customer feedback as closely as you do other key performance indicators in your business then chances are you just don’t know.
International research conducted by the Gallup Organisation has shown that businesses where employees are focused on delivering great customer service "outperform their competitors by 26% in gross margin and 85% in sales growth". Their customers "buy more, spend more, return more often, and stay longer". Getting customer service right isn’t a costly or time consuming exercise. It’s all about focusing on the important things first; and what’s more important than listening to your customers?