How It Works
Companies across Australia spend a great deal of time and money every year trying to win and retain customers. They invest in fancy advertising, celebrity endorsements, loyalty programs, web sites and much more. The result? Most companies are still not building strong connections with either current or prospective customers.
To take the first steps toward building strong, loyal, long lasting and most importantly profitable customer relationships, companies need to listen to the voices of their customers. The Australian Customer Service Awards has been designed to help you do exactly that in three simple steps.
Step One: Nominate Your Business
For much less than the cost of your morning coffee you'll be have something that lasts much longer than a caffeine high. Just select your plan, complete the nomination form and the Awards Team will have you up an running in no time at all.
Starting at just $32:50 per month we have a range of plans to suite any businesses and they all offer:
- Your very own always on customer feedback process active 365 days a year, 24 hours a day
- The ability to display our exclusive partner logo to demonstrate your commitment to customer service excellence and differentiate your business
- Access to detailed customer feedback, analysis and reporting at any time
- Feature your business in our showcase of companies dedicated to customer service excellence
Step Two: Ask Your Customers
We provide you with everything you need to start listening to your customers voices. Our unique and totally independent online customer feedback process is simple, quick and easy for your customers to complete while measuring how your business is performing against a range of best practice customer service principles, including:
- Net Promoter Score (NPS)
- Staff Effectiveness
- Competitor Ratings
- Overall Satisfaction
Your customers are also asked to provide free text suggestions and recommendations for how their experience could be improved, or to provide praise where there expectations have been exceeded. Finally we offer your customers the option of providing their contact information so that you can speak directly with them about their experiences and include their feedback in case studies and testimonials. Why not complete our Sample Survey to try it out for yourself.
We also invite you to complete a Self-Evaluation Assessment. This element of the program is your opportunity to demonstrate, through your responses to our questions, how effective you think your customer service is. Once both the Self-Evaluation and Customer Assessment process has been completed the Awards Team can begin to analyse the results.
Step Three: Review, Recognise and Reward
Finally we analyse feedback from your customers and grade their responses using worlds best practice customer service standards as a benchmark. Once our analysis of your Self-Evaluation and Customer Assessment data has been completed the Awards Team will contact you to discuss the results.
Whether you win an award or not is entirely dependent on the feedback we receive from your customers, however every company participating in our program receives a detailed management report that provides insights on your the customer service experienced by your customers. You and your colleagues can then use that information to ensure your high standards are maintained over time and/or to make improvements where necessary. So whatever the end result, everybody is a winner.
Once our initial assessment and award presentation has been completed, your online survey remains open 24/7/365 so that you can continue to listen to your customers voices throughout the year so your finger is always on the pulse.
Winning and retaining customers in today's increasingly competitive world is more important than ever. It can take months to find a customer and only seconds to lose one. What can winning an Australian Customer Service Award do for your company?
The Australian Customer Service Awards program has been designed to recognise, encourage and reward businesses of all shapes and sizes for their excellent treatment of, and positive attitude towards, their customers.
We will help you to retain and attract more customers by keep your ear to the ground. It doesn't matter if you're a start-up, a small or medium sized business or a large company. Your customers stories are the key to your future success. Are you listening?
If you have any questions about our program or if you would like to discuss your specific needs with a member of our awesome Awards Team please complete the form below and we'll be in touch.
Try Our Sample Survey
Listening to your customers voices has never been easier. Become a member of the Australian Customer Service Awards community and we'll have to you all set up and ready to go in as little as 48 hours. Try our sample survey below to review the questions we ask and get a feel for our platform.