Good service is good business
Customers and customer service. Both go hand-in-hand, and both are essential to the success of your business.
Blackhawk get the logistics of customer service just right.
Blackhawk prides itself on the provision of exceptional customer service
Free Customer Service Articles
Free information, views and opinions on customer service from around the world
Athletes Foot put in a Gold Medal Performance
"Everything's personalised with them. You never feel like you’re a number. You actually feel appreciated.”
European Inspired Designer Customer Service Wins Gold For Milan Direct
European Inspired Designer Customer Service Wins Gold
Customer service excellence drives Switched On Mechanical
What truly differentiates one business from another, is the customer experience.
Are Your Employees Scaring Off Customers?
Think about the last time you called a customer service line and were treated poorly.
Leaky pipes + Excellent Service = TDS Plumbing
We aim to go above and beyond your expectations when our plumber is in your home, that’s a guarantee
Property Wizards make customer service magic
Property Wizards has been honoured with an award that pays tribute to its exceptional customer service
The future looks bright for The Sunglass Fix
The future looks bright for NSW based sunglass lens replacement company The Sunglass Fix.
New Awards Pay More Than Lip Service To Customer Service
Does your company offer excellent customer service?
An Eagle Eye on Customer Service Excellence
The perfect place to relax and recharge
Quinntessential Marketing score 87% for customer Service
Specialist recruitment marketing consultancy wins Gold Award
Your First Stop for great customer service
"Our customers are the centre of our universe"
Sunglass Fix score a unique hat-trick
Three Time Platinum Award Winners
Venture Cycles pedal hard for Gold Award Win
Noosas biggest and best bike shop go further to deliver customer service excellence
Great service keeps customers coming back at
Servicing 170,000 customers a month takes a truly dedicated focus on customer needs
Cash Doctors bank on great customer service
With Cash Doctors great customer service is money in the bank
People matter at Infopeople
In the tough world of IT recruitment, putting people first is a sure fire winner
Regal Mattress Outlets don't snooze when it comes to customer service.
Platinum Award recognises service excellence
Personalised customer service comes as standard with Dr Phills
Custom kitchen and cabinetry designer wins Silver customer service award
World Class Nutrition + World Class Service = USANA
Committed to helping you love life and live it.
Why Nominate?
Why you should consider the Australian Customer Service Awards program
Image Smart win Gold Award
Putting customers first is smart business at Image Smart
With Nimble world class service is cash in the bank
"It's all about the people"
A fresh approach to customer service
Next Telecom are on a mission to lead with personalised customer service excellence
Award winners enjoy Healthy Benefits with Medibank VIP
Healthy Employees = Great Customer Service
A healthy focus on customer service strikes Gold for Melaleuca
Healthy products + Great service = Gold Award for leading wellness company

Featured Award Winners

Award Partners

Tips to delivering customer service excellence

It costs you five times as much to win a new customer than to keep a current one. But, customers are not loyal by nature and research shows that emotion influences purchase decision six times more than rationale. Connecting to your customers on an emotional level is the key to establishing a lasting relationship with your brand. You must go beyond simply delivering your product, and develop strong bonds with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and expectations and exceeding them, every time.

Service excellence is an attitude engrained in every department and it begins and ends with your people, from cashier to CEO. It requires more than a streamlined customer service department or a slogan on the lunch room wall. Excellence is a consistent, premium service at every pass set by a service oriented tone that drives your company strategy at every level. The following list are top tips that wil help you to focus on the most important elements of customer service excellence:

  • Always Focus on Service before anything else
  • Give the Best experience possible
  • Create a unique customer experience
  • Use the Customer as a marketing vehicle
  • Always remember that you are Selling “WOW”
  • Always improve on your service
  • Always respect your customer (time and opinion)
  • Measure their satisfaction and engagement
  • Educate, encourage and use incentives on employees to deliver service
  • Differentiate your Brand from competition
  • Know your customer base (segmentation)
  • Integrate your operations processes into your customer marketing strategies
  • Understand that Customer Satisfaction is based on loyalty, identity, values, and relationships
  • Special Interactions keep customers coming back
  • Solve problems quickly and turn complainers into advocates
  • Customer Service agents must have the authority to make decisions
  • Listen to your customers; Change their attitudes, and fix their problems
  • Measure your relationships, and refine your processes, and proactively solve and prevent the same mistakes from happening again. (Continuous improvement)
  • Improve your supplier relationships, and hold them to the same standard as your customers do
  • Exceed expectations and treat customers as if you would treat a guest in your own home.
  • Spread the word – promote your brand promise by empowering your employees to act as ambassadors
  • Hire good employees from the start; study your culture, and find the right fit
  • Always remember what your corporate values and purpose are, and set mission to that goal.
  • Tell the customer the truth, and love what you do
  • Personalize your service to meet your customers’ needs
  • Listen to Customers; Take appropriate action; keep it simple
  • “The most common thing about common sense is so uncommon”
  • Leaderships should stay involved in the business, and respect employees and customers
  • 5 P’s of Customer Service Excellence – Process; Product; Presentation; Price and most importantly People!
    • Is your customer service winning or loosing you business? Find out by nominating your company for an Australian Customer Service Award today.