If there is a common denominator shared by all companies and organisations, public or private, large or small, manufacturing, service or government - it is the critical need for exceptional customer service.  This 'customer service library' connects you with a wide range of customer service information, views and opinions that you may find helpful as you seek to make great service a key feature of your customer experience:

Can You Still Win With Service?- As companies compete in today's "new normal," many have been redefining and refocusing their branded offerings. However, in their efforts to more clearly differentiate their brand promises, they've traveled different roads.

Customer Service 101 -Customer service is all customer correspondence – it's how you and your staff answer telephone calls, emails and letters; it's the way customers are treated when they purchase a product or service; the way complaints are handled and problems are resolved.

Customer Service With A Smile - Customers want to be treated in the manner to which they are accustomed. The old adage, 'the customer is always right' is crucial to strengthening the trades/customer relationship. It's also damn useful for making bucks.

Its All About Customers - When introducing a new innovation into a business, it's important to understand whether it will be beneficial to your customer.

The Importance of Customer Focus - The experience a customer has in dealing with your business drives much more than the prospect of repeat business or sales growth. Typically, business believes that delivering great service will cost them too much, and so they simply deliver what they think they need to. Or worse still, they focus on the timeliness, not the quality.

The Business Value Of Niceness - Upscale retailer Jack Mitchell, author of Hug Your People, tells why positivity is good for productivity and profits.

Does Your Technology Engage Your Customers? - Banks, airlines, and retailers have been creating new ways to interact with customers. But many are missing an opportunity to use technology to engage them.

Are Your Employees Scaring Off Customers? - Not surprisingly, workgroups drained by excessive negativity aren't only less productive and less profitable, they also have higher turnover, more accidents on the job, and lower customer satisfaction, innovation, and quality scores.

The customer is always right - The customer is always right, right? You'd better believe it if you want to survive in today's competitive marketplace. When you follow the money trail back to its source, you understand that taking good care of your customers is not just important, it's imperative.

Tips to delivering customer service excellence - It costs you five times as much to win a new customer than to keep a current one. But, customers are not loyal by nature and research shows that emotion influences purchase decision six times more than rationale. Connecting to your customers on an emotional level is the key to establishing a lasting relationship with your brand.

How to keep your customers happy - How satisfied a customer feels is something that can be controlled. Unhappiness is normally a result of a breakdown in your company's system, or an irregularity in the way you supply your product or service. These principles are certain to help you generate happy customers.

Customer Service - The Most Valuable Service You Sell - Business marketing is more complex than ever. Giant retail chain stores, online shopping and rampant franchising make it tough for individual businesses to stand out in the crowd. So, how can you woo and win today’s over-stimulated consumer? It’s easier than you think.

How To Delight Your Customers - If you think good customer service leads directly to customer satisfaction, think again!

Putting the FUBB Factor in to Customer Service - When you follow the money trail back to its source, you understand that taking good care of your customers is not just important, it's imperative. More than any other factor, the service you give your customers affects your business success or failure.

Treat Customers Like Family - After a careful marketing strategy, your customers are finally pursuing you. They want your goods, they want your services – but how do you know you have a stable relationship and not just a bad blind date?

Service With A Smile - Do you remember the days of “service with a smile” and “the customer is always right”? The days when companies went out of their way to assure customer satisfaction out of pride for their trade and the well-known fact that a happy customer is a returning customer? Those days seem long gone now, don't they?

 

Back To Basics - There are many things that lead to success in life and in business. One is the development of good character traits, especially honesty.

Tips On Keeping Customers For Life -  Pay more attention to the needs of your clientele and less on your earnings growth. Of course profits are crucial. But long-term solvency comes from customers who are also there for the long haul.

Is your customer service winning or loosing you business?  Find out by nominating your business for an Australian Customer Service Award Today.