Great service keeps customers coming back at Wotif.com
Servicing 170,000 customers a month takes a truly dedicated focus on customer needs
Regal Mattress Outlets don't snooze when it comes to customer service.
Platinum Award recognises service excellence
Image Smart win Gold Award
Putting customers first is smart business at Image Smart
Athletes Foot put in a Gold Medal Performance
"Everything's personalised with them. You never feel like you’re a number. You actually feel appreciated.”
Free Customer Service Articles
Free information, views and opinions on customer service from around the world
The future looks bright for The Sunglass Fix
The future looks bright for NSW based sunglass lens replacement company The Sunglass Fix.
Good service is good business
Customers and customer service. Both go hand-in-hand, and both are essential to the success of your business.
Venture Cycles pedal hard for Gold Award Win
Noosas biggest and best bike shop go further to deliver customer service excellence
Leaky pipes + Excellent Service = TDS Plumbing
We aim to go above and beyond your expectations when our plumber is in your home, that’s a guarantee
Award winners enjoy Healthy Benefits with Medibank VIP
Healthy Employees = Great Customer Service
Personalised customer service comes as standard with Dr Phills
Custom kitchen and cabinetry designer wins Silver customer service award
People matter at Infopeople
In the tough world of IT recruitment, putting people first is a sure fire winner
Customer service excellence drives Switched On Mechanical
What truly differentiates one business from another, is the customer experience.
A healthy focus on customer service strikes Gold for Melaleuca
Healthy products + Great service = Gold Award for leading wellness company
New Awards Pay More Than Lip Service To Customer Service
Does your company offer excellent customer service?
Why Nominate?
Why you should consider the Australian Customer Service Awards program
Cash Doctors bank on great customer service
With Cash Doctors great customer service is money in the bank
European Inspired Designer Customer Service Wins Gold For Milan Direct
European Inspired Designer Customer Service Wins Gold
Are Your Employees Scaring Off Customers?
Think about the last time you called a customer service line and were treated poorly.
Blackhawk get the logistics of customer service just right.
Blackhawk prides itself on the provision of exceptional customer service
A fresh approach to customer service
Next Telecom are on a mission to lead with personalised customer service excellence
Quinntessential Marketing score 87% for customer Service
Specialist recruitment marketing consultancy wins Gold Award

Featured Award Winners

Award Partners

Our People

Ian Lowe
Founder and Chief Service Excellence Officer
E: ian_lowe@serviceexcellence.com.au
T: +61 (2) 8006 4502

As CSEO of The Australian Customer Service Awards, Ian is helping SME's across Australia to embrace customer service excellence as a key driver of sustainable business success. His international experience, customer focus and knowledge of what it takes to deliver great service is at the heart of The Australian Customer Service Awards.     

In an increasingly uncertain and volatile world, Ian has created a unique service that helps small business owners to invest and grow with the confidence of knowing their customers are loyal advocates.  Are you listening to your customers?     

Anne Edwards
Chief of Service Excellence Operations
E: anne_edwards@serviceexcellence.com.au
T: +61 (2) 8006 4502

Anne is responsible for optimising service performance and client results as well as managing the Service Delivery Team.

Anne has extensive experience gained over 23 years of leading teams and supporting clients across the retail, health and fitness industry sectors. A trained gymnastics coach Anne is fully aware of the time, commitment and effort required to achieve peak performance and she applies her structured coaching and business skills to ensure clients of The Australian Customer Service Awards maximise the benefits of this unique program.

 

 











Paul Quinn
Chief of Service Excellence Marketing - Non-Executive
E: awards@serviceexcellence.com.au

Paul has more than ten years experience in professional marketing - eight of which have been specifically within the highly competitive, service driven recruitment industry. A degree-qualified Commerce graduate with a double major in Marketing and Management, Paul is adept in project managing a wide range of marketing solutions for organisations of all shapes and sizes.

Paul has held Senior Marketing Executive roles with a number of leading Australian companies, including Candle Australia. In his position as Group Marketing Manager was instrumental in developing the Candle IT&T Recruitment brand to be voted Australia's most recognised IT recruitment brand. Prior to this Paul held the position of Marketing Manager at prominent IT recruiter AmBit Technology.

Paul is also founder and Managing Director of Quinntessential Marketing Consulting, a specialist firm that helps recruitment agencies and HR departments attract and retain candidates and clients, by delivering industry-leading marketing strategies and programs. Paul also owns the market leading online survey software – PeoplePulse.com.au