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Venture Cycles pedal hard for Gold Award Win
Noosas biggest and best bike shop go further to deliver customer service excellence

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Sunday, 17 July 2011
Venture Cycles pedal hard for Gold Award Win

Being Noosas biggest and best bike shop doesn't happen by accident.  Sure great products are important but any store can do that, what really makes a difference is the experience customers have when the visit your store, buy from you, need your help or tell others about you and that's what makes Venture Cycles stand out from the crowd.

Winning a Gold Australian Customer Service Award is no walk in the park, firstly it takes guts to nominate, it also take a level of confidence and pride that only comes from a commitment to customer service excellence.  Venture Cycles understands that listening to the voices of their customers is ciritcal in today's hyper competitive marketplace and that's just what they did.

Here are a few of the comments provided by Venture Cycles customers as part of the Australian Customer Service Awards assessment process:

  • I don't think it is possible to give better service. The staff there are always so happy to help their customers and go out of their ways to provide excellent service
  • They are always available and can often provide maintenance service on the spot. They are respectful and have a close relationship with their regular customers and newcomers. No enquiry or request is too small for them to attend to.
  • I needed new pedals for my mountain bike, which had to be ordered in, so, in the meantime, Chris took the pedals off his own bike and loaned them to me until the others arrived. They also provide a lot of free maintenance.
  • I ordered a bike from them and while I was in the shop they phoned the distributor and it was in the shop the next afternoon (less than 24 hours). The guy's stayed late to firstly put it together and let me know it was in the shop and asked if I wanted to ride it the following morning, which I did, and they came into to work 2 hours early to fit it and allow me to ride it. I have NEVER paid for any servicing hours only parts and NEVER had to wait for work to get done.

To find out more about the great products and world class service at Venture Cycles visit www.venturecycles.com.au or call (07) 5455 6655 .

Is your customer service winning or loosing you business? Find out by nominating your business for an Australian Customer Service Award today.