Monday, 21 February 2011
The future looks bright for The Sunglass Fix
The future looks bright for NSW based sunglass lens replacement company The Sunglass Fix after their commitment to customer service excellence was recently recognised by the Australian Customer Service Awards (ACSA).
The ACSA program is completely independent of The Sunglass Fix and is based on detailed analysis of feedback from the company’s own customers. Almost 130 of the Sunglass Fix customers participated in the process, providing responses to a wide range of questions designed to assess the quality of customer service they received from The Sunglass Fix.
The quality of customer feedback was so high that The Sunglass Fix has been presented with the prestigious Platinum Award, which is the highest award possible and a resounding endorsement of the company’s commitment to and investment in outstanding customer service standards.
Below is a small sample of some of the customer comments provided:
- “When I received my order in the mail it came with a personalised thank you card which was awesome. This proved to me that they were very happy to have me as a customer.”
- “I was amazed at the speed of the service, the contact was great, and I love my new lenses. I felt like I knew the owners.”
- “I was struck by the professionalism and courteousness of The Sunglass Fix and by the streamline efficiency of the whole process. They offer a unique service at a very affordable price and I will certainly be using their services again when it comes time to replacing my lens. They now have a customer for life.”
- “They not only replace lenses but cleaned and tightened the arms. The glasses arrived back better than when they were first bought. Fast and speedy postage was brilliant.”
To enjoy The Sunglass Fix experience for yourself visit www.sunglassfix.com.au or call 1800-SUNFIX (786-349).
Is your customer service winning or loosing you business? Find out by nominating your business for an Australian Customer Service Award today.