New Awards Pay More Than Lip Service To Customer Service
Does your company offer excellent customer service?
A fresh approach to customer service
Next Telecom are on a mission to lead with personalised customer service excellence
Athletes Foot put in a Gold Medal Performance
"Everything's personalised with them. You never feel like you’re a number. You actually feel appreciated.”
Are Your Employees Scaring Off Customers?
Think about the last time you called a customer service line and were treated poorly.
Customer service excellence drives Switched On Mechanical
What truly differentiates one business from another, is the customer experience.
People matter at Infopeople
In the tough world of IT recruitment, putting people first is a sure fire winner
Sunglass Fix score a unique hat-trick
Three Time Platinum Award Winners
An Eagle Eye on Customer Service Excellence
The perfect place to relax and recharge
World Class Nutrition + World Class Service = USANA
Committed to helping you love life and live it.
A healthy focus on customer service strikes Gold for Melaleuca
Healthy products + Great service = Gold Award for leading wellness company
Good service is good business
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Property Wizards make customer service magic
Property Wizards has been honoured with an award that pays tribute to its exceptional customer service
Leaky pipes + Excellent Service = TDS Plumbing
We aim to go above and beyond your expectations when our plumber is in your home, that’s a guarantee
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Free information, views and opinions on customer service from around the world
With Nimble world class service is cash in the bank
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Image Smart win Gold Award
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Award winners enjoy Healthy Benefits with Medibank VIP
Healthy Employees = Great Customer Service
The future looks bright for The Sunglass Fix
The future looks bright for NSW based sunglass lens replacement company The Sunglass Fix.
Venture Cycles pedal hard for Gold Award Win
Noosas biggest and best bike shop go further to deliver customer service excellence
European Inspired Designer Customer Service Wins Gold For Milan Direct
European Inspired Designer Customer Service Wins Gold
Why Nominate?
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Quinntessential Marketing score 87% for customer Service
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Personalised customer service comes as standard with Dr Phills
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Blackhawk get the logistics of customer service just right.
Blackhawk prides itself on the provision of exceptional customer service
Regal Mattress Outlets don't snooze when it comes to customer service.
Platinum Award recognises service excellence
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Your First Stop for great customer service
"Our customers are the centre of our universe"

Featured Award Winners

Award Partners

Latest News
Monday, 21 February 2011
The future looks bright for The Sunglass Fix

The future looks bright for NSW based sunglass lens replacement company The Sunglass Fix after their commitment to customer service excellence was recently recognised by the Australian Customer Service Awards (ACSA).

The ACSA program is completely independent of The Sunglass Fix and is based on detailed analysis of feedback from the company’s own customers. Almost 130 of the Sunglass Fix customers participated in the process, providing responses to a wide range of questions designed to assess the quality of customer service they received from The Sunglass Fix.

The quality of customer feedback was so high that The Sunglass Fix has been presented with the prestigious Platinum Award, which is the highest award possible and a resounding endorsement of the company’s commitment to and investment in outstanding customer service standards.

Below is a small sample of some of the customer comments provided: 

  • “When I received my order in the mail it came with a personalised thank you card which was awesome. This proved to me that they were very happy to have me as a customer.”

  • “I was amazed at the speed of the service, the contact was great, and I love my new lenses. I felt like I knew the owners.”

  •  “I was struck by the professionalism and courteousness of The Sunglass Fix and by the streamline efficiency of the whole process. They offer a unique service at a very affordable price and I will certainly be using their services again when it comes time to replacing my lens. They now have a customer for life.”

  • “They not only replace lenses but cleaned and tightened the arms. The glasses arrived back better than when they were first bought. Fast and speedy postage was brilliant.”

To enjoy The Sunglass Fix experience for yourself visit www.sunglassfix.com.au or call 1800-SUNFIX (786-349).

Is your customer service winning or loosing you business? Find out by nominating your business for an Australian Customer Service Award today.