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Latest News
Sunday, 27 February 2011
Regal Mattress Outlets don't snooze when it comes to customer service.

No one knows mattresses better than Regal Mattress Outlets because that's all they do. But don't think that means customers come second because their great range of products are backed up by world class customer service.  To prove it the company has recently been recognised by the Australian Customer Service Awards for the commitment to customer service excellence with a presentation of their Platinum Award.

The Platinum Australian Customer Service Award is the highest level of award available and is reserved for only the top 5% of organisations in Australia who achieve the most impressive customer feedback and meet world class customer service standards.

Some of the responses from Regal Mattress Outlet customer include:

  • After making my purchase, I accidentally left my pillows in the store. My house is more than half an hour drive from the store, but that evening a staff member stopped by my house, dropped off the pillows AND a $100 gift voucher. Made my day.
  • I wasn't sold to, I was listened to. The sales person asked me lots of questions which really got me thinking. I didn't realise that there was so much that I didn't know. I also realise that I could have made a mistake and ended up with something that didn't suit me, or didn't last well.
  • Not only did they provide great service and helped me find the right mattress, arranged delivery to suit me, and also organised another company to have my old mattress taken away.
  • The staff is very informative, have excellent communication skills and most of all are very friendly. I wish the staff in other stores were like this.
  • After visiting other bed retailers it was most refreshing to find one that actually took the time to discuss my personal needs & make recommendations based on that rather than try to upsell for the sake of it. The staff actually showed genuine interest in me as a customer and displayed great knowledge & pride in their product.

To find out more about the great products and world class service at Regal Mattress Outlets visit www.regalmattressoutlets.com.au or call  1300 737 698.

Is your customer service winning or loosing you business? Find out by nominating your business for an Australian Customer Service Award today.