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Latest News
Sunday, 9 October 2011
Leaky pipes + Excellent Service = TDS Plumbing

TDS Plumbing is owned and operated by Darryl & Tanya Simon. Servicing the Melbourne wide community for 10 years they are a professional, friendly and reliable plumbing business with an excellent reputation for providing incomparable customer service and quality workmanship.

That reputation has recently been tested through an independent assessment of the company’s customer service standards by the Australian Customer Service Awards. This process included asking a large number of TDS Plumbing customers to participate in a detailed online survey where feedback on key areas such as quality of work, the friendliness and politeness of staff and how efficient and responsive they are to customer needs was provided.

TDS Plumbing achieved an extremely high rating in each of the key areas that determine a high quality customer experience and we are pleased to announce they have been presented with the Gold Australian Customer Service Awards for 2011. This is a truly outstanding achievement and every member of the dedicated TDS Plumbing team can be extremely proud of their commitment to delivering a first class customer service experience.

Commenting on the award, owner Tanya Simon said “This is very exciting and an honour for us. We understand that our customers really only think of a plumber when they really NEED a plumber so we aim to go above and beyond your expectations when our plumber is in your home - and that’s a guarantee.”

TDS Plumbing services include:

  • 24 hour/7 day emergency service - your call will always be answered by a real person
  • Up-Front Pricing - Puts you in control. No more nasty bill at the end of your job
  • Rapid Response - We understand your time is valuable and will even call you when we are on our way
  • Our Safety Assurance - All our plumbers are police and background checked for your peace of mind
  • 100% Workmanship Guarantee - We promise to fix it right the first time. If you need to call us back we promise to make you a priority

Here are some of the comments we received from TDS Plumbing’s customers:

  • Always on time. Always fix the problem. Do not overcharge. Do not request payment for calls outs, unless they actually "do" something. Take calls any time of the day and deal with many of our stupid requests, always politely. 
  • I was very happy with the work they carried out for me and the time they took to do it. I would use them again if I had the need
  • They are fantastic!
  • Darryl and Tanya have looked after our rental properties for over 5 years and been the best trade company we deal with. Polite, friendly, on time and never over charge...great service at a fair price...can't ask for more than that!

To enjoy the TDS Plumbing experience for yourself please contact them on 1300 390 045 or to find out more visit their website at www.tdsplumbing.com.au

Is your customer service winning or loosing you business? Find out by nominating your business for an Australian Customer Service Award today.