Good service is good business
Customers and customer service. Both go hand-in-hand, and both are essential to the success of your business.
Cash Doctors bank on great customer service
With Cash Doctors great customer service is money in the bank
Customer service excellence drives Switched On Mechanical
What truly differentiates one business from another, is the customer experience.
The future looks bright for The Sunglass Fix
The future looks bright for NSW based sunglass lens replacement company The Sunglass Fix.
Quinntessential Marketing score 87% for customer Service
Specialist recruitment marketing consultancy wins Gold Award
A fresh approach to customer service
Next Telecom are on a mission to lead with personalised customer service excellence
Are Your Employees Scaring Off Customers?
Think about the last time you called a customer service line and were treated poorly.
New Awards Pay More Than Lip Service To Customer Service
Does your company offer excellent customer service?
Image Smart win Gold Award
Putting customers first is smart business at Image Smart
Blackhawk get the logistics of customer service just right.
Blackhawk prides itself on the provision of exceptional customer service
Venture Cycles pedal hard for Gold Award Win
Noosas biggest and best bike shop go further to deliver customer service excellence
Great service keeps customers coming back at Wotif.com
Servicing 170,000 customers a month takes a truly dedicated focus on customer needs
A healthy focus on customer service strikes Gold for Melaleuca
Healthy products + Great service = Gold Award for leading wellness company
Athletes Foot put in a Gold Medal Performance
"Everything's personalised with them. You never feel like you’re a number. You actually feel appreciated.”
Leaky pipes + Excellent Service = TDS Plumbing
We aim to go above and beyond your expectations when our plumber is in your home, that’s a guarantee
Personalised customer service comes as standard with Dr Phills
Custom kitchen and cabinetry designer wins Silver customer service award
Why Nominate?
Why you should consider the Australian Customer Service Awards program
Free Customer Service Articles
Free information, views and opinions on customer service from around the world
Regal Mattress Outlets don't snooze when it comes to customer service.
Platinum Award recognises service excellence
Award winners enjoy Healthy Benefits with Medibank VIP
Healthy Employees = Great Customer Service
European Inspired Designer Customer Service Wins Gold For Milan Direct
European Inspired Designer Customer Service Wins Gold
People matter at Infopeople
In the tough world of IT recruitment, putting people first is a sure fire winner

Featured Award Winners

Award Partners

Latest News
Monday, 7 July 2008
Great service keeps customers coming back at Wotif.com


If you’re going to meet the needs of over 170,000 customers each month then you had better be sure that your customers experience great service when they contact you if you want them to come back and book again. That’s just what happens at Wotif.com, one of the most successful and popular online travel companies across Australia and New Zealand. This mammoth effort is supported by a dedicated team of customer service professionals who have recently been recognised with a prestigious Gold Australian Customer Service Award in recognition of their positive attitude toward their customers and commitment to outstanding levels of customer service.

The company partnered with The Australian Customer Service Awards, an independent, unbiased customer service assessment program that included analysis of responses to an on-line customer service survey from Wotif.com’s own customers.

The unique Australian Customer Service Awards program has been designed to allow businesses to legitimately prove their true dedication to customer service in a process that helps them to truly connect with their customers and collect vital information regarding their customer’s experience of the service they provide.

Commenting on the Gold Award presentation Ian Lowe, Managing Director of the Australian Customer Service Awards said “Wotif.com had an extremely high level of customer participation in our independent assessment of their customer service standards, which is a good sign that their customer really care. We were extremely impressed with the high quality feedback and very positive responses we received from a wide range of customers across the region. It seems clear that a commitment to the highest levels of service is at the very core of the business and this is clearly being well regarded by their many customers”

Some of the comments received from Wotif.com customers include:

  • I spoke to a lady called Denise. She not only helped me with my problem, I had made an error with the booking, she fixed the problem and then suggested an extra service which I had not thought possible.
  • Very happy.
  • Very prompt, polite and efficient response to enquiry. Went the extra mile to meet my needs.
  • Recently I was unsure if a booking went through so I called and they completed my booking for me and the assistant was very friendly and helpful which is why I agreed to do this survey As soon as I called Wotif I got a hotel booked and confirmed straight away.
  • I was quite surprised how quickly a refund was processed. In this day and age you expect to wait a lot longer than 3 days. Qantas Holidays, a competitor of Wotif, currently has a delay on refunds of up to 3 months.

To enjoy the Wotif.com experience for yourself visit www.Wotif.com or call 1300 88 7979 to speak with their Award winning customer service representatives.

Is your customer service winning or loosing you business? Find out by nominating your business for an Australian Customer Service Award today.