In today’s fiercely competitive retail and service environment, small and medium sized businesses are under enormous pressure to not only win, but to retain customers. Great products and services are important, but what truly differentiates one business from another, is the customer experience - it costs almost nothing to do, but can cost businesses the most when they get it wrong
Switched On Mechanical is a great example of a small business that has their customer service engine finely tuned and as a result are receiving a huge amount of praise and gratitude from their loyal customers.
After participating in The Australian Customer Service Awards program, which includes an independent assessment of customer feedback, Switched On Mechanical’s commitment to customer service excellence has been recognised with the presentation of the exclusive Platinum Award.
Commenting on this achievement proprietor Mr Brook Cheffirs said "At Switched On Mechanical, we strive on a daily basis to ensure our customers are treated fairly and receive a professional and reliable service as should be expected from an automotive mechanical workshop. We go above and beyond to ensure that all customers are rewarded for supporting Switched On Mechanical.
Receiving the Platinum Australian Customer Service Award is truly an outstanding achievement for Switched On Mechanical and we are thrilled to receive the highest level award for our customer service. We are truly dedicated in providing an outstanding level of customer service and extremely appreciative on being given the opportunity to be recognised for our hard work and dedication, not only to our customers, but also to the automotive trade.
We thank all of our customers for being awarded the recognition. Switched On Mechanical is a locally owned and family operated business, and we will continue to provide our outstanding platinum service to our customers and the community."
Here is a small selection of the comments we received from Switched On Mechanical customers through the assessment process:
- Switched On Mechanical exceeds all their competition when it comes to service, price and quality.
- Switched On Mechanical is a fantastic small business and I have been satisfied with all of my dealings with them. They are friendly and more than willing to help.
- I cannot recommend Switched On Mechanical highly enough. There work and attitude is of the highest standard I have ever encountered and the staffs friendly and helpful attitude make them a joy to deal with.
- Why aren't all mechanics like Switched On Mechanical?
To enjoy the Switched On Mechanical experience for yourself please contact them on (02) 4294 2222 or to find out more visit their website at www.switchedonmechanical.com.au
Is your customer service winning or losing you business? Find out by nominating your business for an Australian Customer Service Award today.