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Latest News
Sunday, 12 June 2011
Cash Doctors bank on great customer service

Instant cash relief provider Cash Doctors has recently completed an independent assessment of their customer service standards by participating in the Australian Customer Service Awards (ACSA) program. Based on feedback from Cash Doctors own customers the company qualified for the Gold Australian Customer Service Award.

Commenting on the award, Ian Lowe, founder of the ACSA program siad "This is a truly outstanding achievement and Cash Doctors can be extremely proud of their commitment to delivering a first class customer service experience."

Unlike traditional business award programs the ACSA's operate throughout the year allowing business owners the flexibility of participating at the most convenient time for them. We help you to listen to the voices of your customers by conducting an independent assessment of the service quality your customers receive. Using our online customer survey tool, we collect and analyse feedback from your customers and grade their responses using worlds best practice customer service standards as a benchmark.

Here are a small selection of comments from Cash Doctors customers:

  • Cash Doctors has assisted me with their services through a very difficult time in my life. They have given me great customer service providing loans within a short amount of time.
  • When i needed cash immediately and was running late in the afternoon just before bank close time and they managed to process it straight away.
  • The significant improvements Cash Doctors have made over the years to their service offering has made it so much easier to use. They certainly deliver a 'hassle free' product!
  • Cash Doctors have given me nothing but exceptional service and it has been such a pleasure doing business with them.
  • They exceed expectation every time - you go online input your request and it is processed within minutes.

To enjoy the Cash Doctors experience for yourself call 1300 327 828 or visit www.cashdoctors.com.au.

Is your customer service winning or loosing you business? Find out by nominating your business for an Australian Customer Service Award today.