The Awards process has been designed to minimise paperwork for participating companies while at the same time providing sufficient information to the Awards team to determine fairly and accurately the appropriate level of Award to be granted.
 |
Step 1: Nomination. Read more > |
|
Step 2: Payment. Read more > |
|
Step 3: Assessment. Read more > |
|
Step 4: Feedback. Read more > |
|
Step 5: Award. Read more > |
Step 1: Nomination:
All you have to do to begin the Awards process is to fill in an online nomination form. There are two Nomination Options:
Nominate someone else
Show your appreciation of someone else's superior customer service by nominating someone else's company.
There is no limit to the number of companies you can nominate and there are no cut-off dates for nominations to the Australian Customer Service Awards as we reward great service throughout the year.
When you nominate someone else's company we ask you to provide a brief description of the reason why you want to nominate the company. Then we contact the company and invite them to submit an online entry into the Awards.
There is no charge to you to nominate someone else's company. Click here to Nominate someone else’s company now.
Nominate your own company
You know your company offers excellent customer service - but does everyone else know? You can have your own company recognised with an Australian Customer Service Award by nominating your own company.
Click here to nominate your company now.
There are no cut-off dates for nominations to the Australian Customer Service Awards as we reward great service throughout the year.
Step 2: Payment:
An entry fee is payable by the company being assessed to receive an award.
Our nomination fee structure has been designed to minimise costs whilst ensuring the process is robust, thorough and delivers high quality results and benefits for participants.
Nomination Fee Structure
|
$389 including GST for small-sized companies (up to 20 full time employees) |
|
$489 including GST for medium-sized companies (21 to 200 full time employees) |
Please complete our simple nomination form to enter the Awards process. Once we have received your entry details an invoice will be emailed to you. For your safety and security, we are pleased to offer the following payment options: Electronic Funds Transfer (EFT), Cheque and online Credit Card via PayPal.
Step 3: Assessment:
Our unique and totally independent online assessment process measures your business against a range of world-recognised best practice customer service principles. Using our online 'Customer Service Survey' tool we analyse feedback from your customers and grade their responses using worlds best practice customer service standards as a benchmark. The survey is simple, quick and easy to complete - whilst also providing high quality customer feedback.
Our process also includes a Self-Evaluation Assessment, which is completed by the nominated company. This element of the program is your opportunity to demonstrate, through your responses to our questions, how effective you think your customer service is.
Once both the Self-Evaluation and Customer Assessment process has been completed the Awards team can begin to analyse the results.
Please note: the Self-Evaluation and Customer Assessment’s are compulsory parts of the Awards process.
Step 4: Feedback:
Once our analysis of your Self-Evaluation and Customer Assessment data has been completed the Awards team will contact you to discuss the results.
Provided a score of 75% or better has been achieved the nominated Company then will be awarded an Australian Customer Service Award. There are three Award categories; they are Platinum, Gold or Silver, each brings with it a range of exclusive benefits.
For companies with a score of lower than 75% a report will be provide to highlight the key customer service issues identified through the assessment process so that improvements can be made. The company will also be offered the opportunity to retake the assessment process at no charge within a 12-month period from the date of the original nomination.
Step 5: Award:
Australian Customer Service Award winners will receive an exclusive Award pack, which includes information and special benefits appropriate to the category of Award presented. Learn more about the great benefits included with each Award by visiting our Why Nominate section.
If a company has more than one Branch/Office, only those Branches or Offices that have completed the Awards process and been granted an Award are entitled to promote their business using the official Awards logo.
Read more about why you should nominate.
Begin the process: Nominate Now.
Back to top