Personlised customer service comes as standard with Dr Phills
Custom kitchen and cabinetry designer wins Silver customer service award
Good service is good business
Customers and customer service. Both go hand-in-hand, and both are essential to the success of your business.
Great customer service just adds up for Geocalc Software
It just takes a small amount of time to stop and listen to your customers needs.
Are Your Employees Scaring Off Customers?
Think about the last time you called a customer service line and were treated poorly.
Image Smart win Gold Award
Putting customers first is smart business at Image Smart
A healthy focus on customer service strikes Gold for Melaleuca
Healthy products + Great service = Gold Award for leading wellness company
Quinntessential Marketing score 87% for customer Service
Specialist recruitment marketing consultancy wins Gold Award
Award winners enjoy Healthy Benefits with Medibank VIP
Healthy Employees = Great Customer Service
Athletes Foot put in a Gold Medal Performance
"Everything's personalised with them. You never feel like you’re a number. You actually feel appreciated for your loyalty”
Free Customer Service Articles
Free information, views and opinions on customer service from around the world
New Awards Pay More Than Lip Service To Customer Service
Does your company offer excellent customer service?
OctopusTravel score 82% for customer satisfaction
Leading on-line travel company win a Gold Award
Great service keeps customers coming back at Wotif.com
Servicing 170,000 customers a month takes a truly dedicated focus on customer needs
Why Nominate?
Why you should consider the Australian Customer Service Awards program

Featured Award Winners

Award Partners

Our People

Ian Lowe, Managing Director
As Managing Director of The Australian Customer Service Awards, Ian is spearheading the introduction of this exclusive new service to small and medium sized businesses across Australia.

His international experience, customer focus and knowledge of what it takes to deliver great service is a tremendous asset to The Australian Customer Service Awards as is his experience developing complex business solutions with large and small companies and Government organisations.  His diverse international career includes working closely with leading UK, European and Australian multinationals in the IT, human capital, logistics, health and wellness sectors.

Anne Edwards, Operations Director 
In her role as Operations Director Anne is responsible for optimising service performance and client results as well as managing the Service Delivery Team.

Anne has extensive experience gained over 23 years of leading teams and supporting clients across the retail, health and fitness industry sectors.  A trained gymnastics coach Anne is fully aware of the time, commitment and effort required to achieve peak performance and she applies her structured coaching and business skills to ensure clients of The Australian Customer Service Awards maximise the benefits of this unique program. 

 










Paul Quinn - Marketing Director - Non-Executive
Paul has more than ten years experience in professional marketing - eight of which have been specifically within the highly competitive, service driven recruitment industry. A degree-qualified Commerce graduate with a double major in Marketing and Management, Paul is adept in project managing a wide range of marketing solutions for organisations of all shapes and sizes.

Paul has held Senior Marketing Executive roles with a number of leading Australian companies, including Candle Australia. In his position as Group Marketing Manager was instrumental in developing the Candle IT&T Recruitment brand to be voted Australia's most recognised IT recruitment brand. Prior to this Paul held the position of Marketing Manager at prominent IT recruiter AmBit Technology.

Paul is also founder and Managing Director of Quinntessential Marketing Consulting, a specialist firm that helps recruitment agencies and HR departments attract and retain candidates and clients, by delivering industry-leading marketing strategies and programs. Paul also owns the market leading online survey software – PeoplePulse.com.au