WEBSITE:  www.wotif.com
EMAIL: info@wotif.com
FOR GREAT SERVICE CALL: 1300 88 7979
SERVICES: A leading online travel and accomodation company.



If you’re going to meet the needs of over 170,000 customers each month then you had better be sure that your customers experience great service when they contact you if you want them to come back and book again. That’s just what happens at Wotif.com, one of the most successful and popular online travel companies across Australia and New Zealand. This mammoth effort is supported by a dedicated team of customer service professionals who have recently been recognised with a prestigious Gold Australian Customer Service Award in recognition of their positive attitude toward their customers and commitment to outstanding levels of customer service.

The company partnered with The Australian Customer Service Awards, an independent, unbiased customer service assessment program that included analysis of responses to an on-line customer service survey from Wotif.com’s own customers.

The unique Australian Customer Service Awards program has been designed to allow businesses to legitimately prove their true dedication to customer service in a process that helps them to truly connect with their customers and collect vital information regarding their customer’s experience of the service they provide.

Commenting on the Gold Award presentation Ian Lowe, Managing Director of the Australian Customer Service Awards said “Wotif.com had an extremely high level of customer participation in our independent assessment of their customer service standards, which is a good sign that their customer really care. We were extremely impressed with the high quality feedback and very positive responses we received from a wide range of customers across the region. It seems clear that a commitment to the highest levels of service is at the very core of the business and this is clearly being well regarded by their many customers”

Some of the comments received from Wotif.com customers include:

• I spoke to a lady called Denise. She not only helped me with my problem, I had made an error with the booking, she fixed the problem and then suggested an extra service which I had not thought possible.
• Very happy.
• Very prompt, polite and efficient response to enquiry. Went the extra mile to meet my needs.
• Recently I was unsure if a booking went through so I called and they completed my booking for me and the assistant was very friendly and helpful which is why I agreed to do this survey As soon as I called Wotif I got a hotel booked and confirmed straight away.
• I was quite surprised how quickly a refund was processed. In this day and age you expect to wait a lot longer than 3 days. Qantas Holidays, a competitor of Wotif, currently has a delay on refunds of up to 3 months.

To enjoy the Wotif.com experience for yourself visit www.Wotif.com or call 1300 88 7979 to speak with their Award winning customer service representatives.

Is your customer service winning or loosing you business? Find out by nominating your business for an Australian Customer Service Award today.