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Sunday, 9 November 2008
Great customer service just adds up for Geocalc Software
Geocalc Software, announced today it has been presented with a prestigious Gold Australian Customer Service Award in recognition of their positive attitude toward their customers and commitment to outstanding levels of customer service.
Geocalc is a family based Australian business suppling Hewlett Packard Calculators and Australian Surveying Software to Australian consumers. The company takes great pride in the quality of its customer service and was noinated for an Australian Customer Service Award by one of its many satisfied customers. The program offers an independent, unbiased assessment of an organisations customer service standards that included analysis of responses to an on-line survey from Geocalc’s own customers.
Commenting on the achievement, Geocalc’s Managing Director, Noel Causerano commented “At Geocalc Software it's not a matter of simply selling you a calculator, but more how you're going to use that calculator. We aim to supply you with all the tools and after sales support for you to get the maximum benefit from your product. It is not hard to provide exceptional customer service! It just takes a small amount of time to stop and listen to your customers needs, to service those needs to the best of your ability, and to do that little bit extra over and above the ‘normal’ expectations”
The unique Australian Customer Service Awards program has been designed to allow businesses to legitimately prove their true dedication to customer service in a process that helps them to truly connect with their customers and collect vital information regarding their customer’s experience of the service they provide.
Commenting on the Gold Award presentation Ian Lowe, Managing Director of the Australian Customer Service Awards said “Noel and his team at Geocalc are a great example of how a small family company can compete and win on the national stage by putting their customers first. As you can see from the customer responses below, Geocalc’s customers truly appreciate the care and attention they recieve."
Some of the comments received from Geocalc’s customers include:
- It is obvious that proprietor & staff are committed to customer satisfaction
- Noel is a surveyor, therefore he understands what a surveyor needs to carry out their day to day projects, and has created calculator programs to do so.
- Excellent communication and service well above the standard.
- I was impressed by the letter enclosed with the parcel, thanking me for my purchase. I also received some additional information that will assist me with my product that I purchased.
- Being able to order an item over the Internet and have it received in secure packaging within 36 hrs was better than I expected. My order was only small, however Geocalc made me feel important and a priority.
- I had a question on the product, which I posed by e-mail; the proprietor, Noel Causerano, called me back within minutes to offer a solution. Excellent.
To enjoy the Geocalc experience for yourself visit www.geocalc.com.au.
Is your customer service winning or loosing you business? Find out by nominating your business for an Australian Customer Service Award today.