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Wednesday, 15 August 2007
Athletes Foot put in a Gold Medal Performance


WEBSITE: www.athletesfoot.com.au  
FOR GREAT SERVICE CALL:  (02) 9602 1391
ADDRESS: Shop 295, Westfield Shoppingtown, Liverpool, NSW
SERVICES: A leading retailer of sports, leisure and comfort footwear. 



Leading sports, leisure and comfort footwear retailer, Athletes Foot Liverpool have recently been presented with a prestigious Gold Award in recognition of their positive attitude toward their customers and commitment to outstanding levels of customer service.

The company partnered with The Australian Customer Service Awards an independent, unbiased customer service assessment program that included analysis of responses to an on-line customer service survey from a Athletes Foot’s own customers - satisfied customers are an indication of a well run business and a sign that a business is healthy and worthy of praise.

The unique Australian Customer Service Awards program has been designed to allow businesses to legitimately prove their true dedication to customer service in a process that helps them to truly connect with their customers and collect vital information regarding their customer’s experience of the service they provide.

“The Athlete's Foot Liverpool is not just a sports retailer” comments Neil Carrasco, owner of the Athletes Foot Liverpool store. “It is a sports store that looks after families and individuals who seek high level service and quality products. One of our many passions at The Athlete's Foot Liverpool is to develop long term relationships with our customers that they in turn become loyal and long term friends.”

“The Australian Customer Service Award program has reassured us that we are heading in the direction we need to and it has also opened our eyes to the opportunities we have ahead of us. It has also taught us whatever we are doing well we need to continue to do it better. Customers don’t rely on us we rely on them.”

Commenting on the Gold Award presentation Ian Lowe, Managing Director of the Australian Customer Service Awards said “Neil and his team at Athletes Foot Liverpool work extremely hard to deliver the very highest standards of service to their customers. As you can see from the comments below they are doing a wonderful job and their Gold Award is testimony to their ongoing focus on and commitment to their customers.”

Some of the comments received from Athletes Foot Liverpool clients include:

  • "Everything personalised with them. You never feel like you’re a number. You actually feel appreciated for your loyalty”
  • "Very informative, also very good service. Have a better understanding than other sports stores in the area”.
  • "High Level of Customer service. Great attention to detail and very enthusiastic”.

To find our more about Athletes Foot Liverpool please visit www.athletesfoot.com.au or visit the store at Shop 295, Westfield Shoppingtown, Liverpool.

Is your customer service winning or loosing you business? Find out by nominating your business for an Australian Customer Service Award today.