Melaleuca of Australia and New Zealand, a leading distributor of nutritional, pharmaceutical, personal care, facial care, home hygiene, and other wellness products of superior quality and that sell direct to the consumer through a full-service catalogue and internet shopping system, announced today it has been presented with a prestigious Gold Australian Customer Service Award in recognition of their positive attitude toward their customers and commitment to outstanding levels of customer service.
Melaleuca entered The Australian Customer Service Awards program, an independent, unbiased assessment of an organisations customer service standards that included analysis of responses to an on-line customer service survey from Melaleuca’s own customers.
The unique Australian Customer Service Awards program has been designed to allow businesses to legitimately prove their true dedication to customer service in a process that helps them to truly connect with their customers and collect vital information regarding their customer’s experience of the service they provide.
Commenting on the Gold Award presentation Ian Lowe, Managing Director of the Australian Customer Service Awards said “We have been extremely impressed with Melaleuca. The nature of our business means that we have the pleasure of working with a number of outstanding companies and Melaleuca really stands out as one of the very best we have worked with. They offer a great range of products supported by a highly committed and customer focused team”.
Arron Wood, Customer Service Manager at Melaleuca added “In March 2008, Melaleuca entered the Australian Customer Service Awards so that we may benchmark our Customer Service standard across the industry. We also sought independent Customer Service assessment or accreditation. Achieving Gold status has been a real boost to the CS department and vindicates many years of genuine commitment to excellent Customer Service throughout the company. Most pleasing has been the overwhelmingly upbeat comments from our customers. Receiving such feedback has made us determined to reach even loftier Customer Service standards going forward. Overall entering the Australian Customer Service Awards has allowed the Melaleuca CS team time to reflect on what we are doing and how we can better service our valued customers; it has been a most positive and enjoyable journey.
Some of the comments received from Melaleuca customers include:
- I find all the staff helpful, happy to be called, very patient with some of my more involved queries, and I consider them all as friends though unmet and unseen.
- Keep up the great work. You are all very motivated to help which is the key to great customer service - to at least try and help!
- Simply marvellous!
- Happy staff have a great attitude towards their work and therefore we benefit as they are always willing to be of assistance.
To enjoy the Melaleuca experience for yourself visit www.melaleuca.com or call 1-800-07-33-99 to speak with their Award winning customer service representatives.
Is your customer service winning or loosing you business? Find out by nominating your business for an Australian Customer Service Award today.