Free Customer Service Articles
Free information, views and opinions on customer service from around the world
Quinntessential Marketing score 87% for customer Service
Specialist recruitment marketing consultancy wins Gold Award
With Nimble world class service is cash in the bank
"It's all about the people"
Image Smart win Gold Award
Putting customers first is smart business at Image Smart
World Class Nutrition + World Class Service = USANA
Committed to helping you love life and live it.
Venture Cycles pedal hard for Gold Award Win
Noosas biggest and best bike shop go further to deliver customer service excellence
An Eagle Eye on Customer Service Excellence
The perfect place to relax and recharge
Why Nominate?
Why you should consider the Australian Customer Service Awards program
New Awards Pay More Than Lip Service To Customer Service
Does your company offer excellent customer service?
People matter at Infopeople
In the tough world of IT recruitment, putting people first is a sure fire winner
Personalised customer service comes as standard with Dr Phills
Custom kitchen and cabinetry designer wins Silver customer service award
Good service is good business
Customers and customer service. Both go hand-in-hand, and both are essential to the success of your business.
A healthy focus on customer service strikes Gold for Melaleuca
Healthy products + Great service = Gold Award for leading wellness company
Blackhawk get the logistics of customer service just right.
Blackhawk prides itself on the provision of exceptional customer service
European Inspired Designer Customer Service Wins Gold For Milan Direct
European Inspired Designer Customer Service Wins Gold
Great service keeps customers coming back at
Servicing 170,000 customers a month takes a truly dedicated focus on customer needs
The future looks bright for The Sunglass Fix
The future looks bright for NSW based sunglass lens replacement company The Sunglass Fix.
Your First Stop for great customer service
"Our customers are the centre of our universe"
Sunglass Fix score a unique hat-trick
Three Time Platinum Award Winners
Are Your Employees Scaring Off Customers?
Think about the last time you called a customer service line and were treated poorly.
Award winners enjoy Healthy Benefits with Medibank VIP
Healthy Employees = Great Customer Service
A fresh approach to customer service
Next Telecom are on a mission to lead with personalised customer service excellence
Athletes Foot put in a Gold Medal Performance
"Everything's personalised with them. You never feel like you’re a number. You actually feel appreciated.”
Leaky pipes + Excellent Service = TDS Plumbing
We aim to go above and beyond your expectations when our plumber is in your home, that’s a guarantee
Property Wizards make customer service magic
Property Wizards has been honoured with an award that pays tribute to its exceptional customer service
Regal Mattress Outlets don't snooze when it comes to customer service.
Platinum Award recognises service excellence
Cash Doctors bank on great customer service
With Cash Doctors great customer service is money in the bank
Customer service excellence drives Switched On Mechanical
What truly differentiates one business from another, is the customer experience.

Featured Award Winners

Award Partners


Welcome to the Australian Customer Service Awards 

We help you to listen to the voices of your customers by conducting an independent assessment of the service quality your customers receive. Using our online customer survey tool, we collect and analyse feedback from your customers and grade their responses using worlds best practice customer service standards as a benchmark.

Is your customer service winning or losing you business?

Companies across Australia spend a great deal of time and money every year trying to win and retain customers. They invest in fancy advertising, celebrity endorsements, loyalty programs, web sites and much more.

The result? Most companies are still not building strong connections with either current or prospective customers. To take the first steps toward building strong, loyal, long lasting and most importantly profitable customer relationships, companies need to listen to the voices of their customers. Their stories are the key to future success because ultimately it is the customer who controls the relationship!

Are you listening to your customers?

The Australian Customer Service Awards program can help your business to retain and attract more customers. To find out how, visit our Why Nominate section.

To nominate your business visit our Nominate Yourself section.

Have you experienced great service recently, why not reward that business for their excellent service by visiting our Nominate Someone Else section.

Bad service should not be ignored, visit our Not Good Enough section and tell us all about it.

Looking for customer service information, views and opinions?  Visit our growing library of Free Customer Service Articles.

* Statistics based on research by the American Society for Quality and the Quality and Productivity Centre