Welcome to the Australian Customer Service Awards 

Companies across Australia spend a great deal of time and money every year trying to win and retain customers. They invest in fancy advertising, celebrity endorsements, loyalty programs, web sites and much more.

The result? Most companies are still not building strong connections with either current or prospective customers. To take the first steps toward building strong, loyal, long lasting and most importantly profitable customer relationships, companies need to listen to the voices of their customers. Their stories are the key to future success because ultimately it is the customer who controls the relationship! Are you listening to your customers?

To stay healthy, companies must be able to attract new customers as well as sustain and grow their relationships with existing ones. Building strong customer relationships takes time and these relationships are either enhanced or undermined every time a customer comes in contact with your organisation,its people and the quality of the customer service they experience.

We help you to listen to the voices of your customers by conducting an independent assessment of the service quality your customers receive. Using our online customer survey tool, we collect and analyse feedback from your customers and grade their responses using worlds best practice customer service standards as a benchmark.

Is your customer service winning or losing you business?

Why Companies Lose Customers
	Customer Dies 1%
	Customer Moves Away 3%
	Customer Influenced By Friends 5%
	Customer Attracted by Competition 9%
	Customer Unhappy with Product 14%
	Customer Turned Away Because of Poor Service 68%

That’s right; sixty-eight percent are turned away because of poor service! You may have seen similar numbers before, or other studies with slightly different results but whatever you read, it is a fact that businesses with superior customer service attract more new customers, enjoy greater customer retention and ultimately higher profitability.  The Australian Customer Service Awards program can help your business to retain and attract more customers. To find our how your business can benefit visit our Why Nominate section.

To nominate your business visit our Nominate Yourself section.

Have you experienced great service recently, why not reward that business for their excellent service by visiting our Nominate Someone Else section.

Bad service should not be ignored, visit our Not Good Enough section and tell us all about it.

Looking for customer service information, views and opinions?  Visit our growing library of Free Customer Service Articles.


* Statistics based on research by the American Society for Quality and the Quality and Productivity Centre